Last updated: 21 August 2026

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This policy explains what personal information Obiotrack Logistics collects through our website, customer and rider app, how we use it, and the choices and rights you have over it.

 

1.Who this applies to

This Privacy Policy applies to anyone who uses the Obiotrack Logistics website, customer app, or rider app ("the Platform") — including customers booking deliveries, staff riders, and commission-based partner riders. By using the Platform, you agree to the collection and use of information as described here.

 

2.Information we collect

Information you give us

• Full name, phone number, email address, and delivery/pickup addresses
• Account login details and profile photo (if provided)
• For riders: government-issued ID, vehicle registration and license details, and bank account details for payouts
• Messages you send to customer support, and any ratings or reviews you leave

Information collected automatically

• Live GPS location while a delivery is in progress (for customers tracking a parcel, and for riders while on a job)
• Device information (device type, operating system, unique device identifiers)
• App usage data (pages visited, features used, crash logs)
• Approximate location from IP address for general service-area purposes

Note: We only collect precise location data from riders during active jobs and from customers when they choose to share it for tracking — not in the background at all times.

3.How we use your information

• To create and manage your account, and match customers with available riders
• To process bookings, generate waybills, calculate pricing, and process payments
• To provide live tracking and delivery status updates
• To communicate with you about a booking, application, or support request
• To verify rider identity, vehicle ownership, and eligibility to work with us
• To pay staff salaries and partner rider commissions
• To detect fraud, resolve disputes, and keep the Platform secure
• To improve our services, and, where you've consented, to send promotional updates

 

4.How we share information

We do not sell personal information. We share it only in these situations:

• Between customers and riders: a rider sees the pickup/drop-off address and contact number needed to complete a delivery; a customer sees the assigned rider's name, photo, and rating
• Payment processors and banks: to process payments and rider payouts securely
• Technology and logistics service providers: companies that host our servers, power our dispatch and tracking system, or send SMS/notifications on our behalf, under confidentiality obligations
• Legal and regulatory authorities: where required by Nigerian law, court order, or to protect the rights, safety, or property of Obiotrack, our users, or the public
• Business transfers: if Obiotrack is involved in a merger, acquisition, or sale of assets, customer and rider information may be transferred as part of that transaction

 

5.Data retention

We keep personal information for as long as your account is active, and for a reasonable period afterward to meet legal, accounting, tax, and dispute-resolution obligations (typically up to 5 years for financial and delivery records, in line with Nigerian regulatory requirements). You can request earlier deletion of certain information — see Section 6.

6.Your rights

Under the Nigeria Data Protection Act 2023 (NDPA) and the regulations of the Nigeria Data Protection Commission (NDPC), you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your information, subject to legal retention requirements
• Object to or restrict certain processing, including marketing communications
• Request a copy of your information in a portable format
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us using the details in Section 12. We may need to verify your identity before acting on a request.

7.Data security

We use reasonable technical and organizational measures — including encrypted connections, access controls, and restricted internal access — to protect personal information against unauthorized access, alteration, disclosure, or loss. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8.Changes to this policy

We may update this Privacy Policy from time to time. We'll update the "Last updated" date at the top of this page, and where changes are significant, we'll notify you through the app, website, or email.

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12.Contact us

Questions, requests, or complaints about this Privacy Policy or how we handle your information can be sent to:

> support@obiotrack.com

> +234-904-444-4442