Customer User Guide - Obiotrack Logistics

How to send, pay for and track parcels with the OBIOTRACK app on iPhone and Android.

Getting started

Install the app. Search for OBIOTRACK on the App Store (iPhone) or Google Play (Android), or use the download links on the OBIOTRACK homepage.
Read the welcome screens. Swipe through the three intro pages or tap Skip, then tap Get started.
Create an account. Tap Sign Up and enter your name, email, phone number (choose Nigeria +234) and a password of at least 6 characters. A referral code is optional. You can also use Continue with Google or, on iPhone, Sign in with Apple, then choose User.
Accept the terms. Tick I agree to the Terms of service and Privacy policy.
Verify your account. Tap Verify next to Email OTP and Mobile OTP, enter each code you receive and tap Submit. Tap RESEND if a code does not arrive, and check your spam folder for the email.
Choose your area. Pick your State, then your City. You can change it later by tapping the city name at the top of the home screen.

Forgot your password? On the Sign In screen tap Forgot password?, enter your email and tap Submit. A reset link is sent to you.

Tap the gold + button at the bottom of the home screen. Use Next and Previous to move between the five steps.

Place order. Choose Deliver now or Schedule. For a scheduled delivery, set the pickup and delivery date and time windows (pickup must be at least 1 hour from now). Enter the Weight, Number of parcels and Parcel type, and tick any handling labels such as Fragile or Keep Dry.
Pickup information. Tap Location, choose a saved address or Add new address, place the pin and tap Confirm pickup location. Add the contact number, contact name, a description and any instructions for the rider.
Delivery information. Do the same for the drop-off address.
Review route. Check the map showing the pickup point, the delivery point and the route.
Details. Choose a vehicle (if offered), choose Add Courier Insurance and enter the parcel's value or No thanks, I'll risk it, apply a coupon under Offers & Benefits, check the price breakdown and choose how to pay.

Tap Place order, read the reminder about prohibited items and tap Yes. Your order appears under My orders as Created.

Leaving at step 1? Tap Save draft and finish later from Account → Drafts.

Method	How it works
Cash	Pay the rider in cash. Under Payment collect from, choose Pickup location or Delivery location so the right person has the money ready.
Online	After you place the order the Payment screen opens. Pick a method (for example a card) and tap Pay now.
Wallet	The amount is taken from your OBIOTRACK wallet. If your balance is too low, pay by cash or online, or save the order as a draft.

Track. Tap an order in My orders to see its status, addresses, charges and rider. View history shows every update. Once the rider has Departed, tap Track order to follow them live. You can chat with the rider while the delivery is active.
Cancel. Within 60 minutes of ordering, open the order, tap Cancel order, choose a reason and tap Submit. Before pickup only the cancellation charge applies; after pickup the full charge applies.
Reschedule. Only the rider can reschedule; the order then shows the new date.
Return. On a delivered order tap Return order, choose the collection time, payment method and reason, then tap Return.
Invoice. On a delivered order tap Invoice to download a PDF.
Rate your rider. On a delivered order tap Add review, choose stars, add a comment and tap Submit.
Insurance claim. If you insured the parcel, tap Claim insurance within the claim period, describe the problem, attach up to 3 photos or files and tap Claim. Follow it under Account → Claim history.

Everything below is under the Account tab.

Wallet. See your balance and history. Tap Add money to top up. To withdraw, add bank details, then use Withdraw history → Create withdraw request.
Bank details. Bank name, account number, account holder name, bank address and account type.
My addresses. Save Home, Work, Office, Warehouse or Other to pick them in one tap.
Order history and Drafts. Past orders, and drafts to finish or delete.
Edit profile. Tap your name to change your name and address.
Change password, Language and Theme.
Refer & earn. Share your referral code; see Referral history and Earned rewards.
Notifications. Tap the bell on the home screen; tap a notification to open its order.
Customer support. Tap + to open a ticket, describe the problem, attach a photo or video and tap Save. Tap a ticket to chat with the OBIOTRACK team.
Delete account. Permanently deletes your account; the email cannot be used to register again.

Status	What it means
Draft	Saved but not yet placed.
Created	Placed and waiting for a delivery partner.
Assigned	A delivery partner has been given the order.
Accepted	The delivery partner is heading to the pickup point.
Arrived	The delivery partner is at the pickup point.
Picked up	The parcel has been collected, with signature and photo proof.
Departed	On its way; live tracking is available.
Delivered	Delivered and signed for.
Cancelled	Cancelled by you, the delivery partner or OBIOTRACK.
Shipped	Handed to an outside courier; tracking details are on the order.
Reschedule	The delivery partner moved the delivery to a new date.

Problem	What to do
No verification code	Wait a minute, tap RESEND, check spam, and make sure your number starts with +234.
Can't choose an address	Turn on location services and allow OBIOTRACK to use your location.
Address not in area	That address is outside the areas OBIOTRACK serves. Choose another or contact support.
Balance is insufficient	Add money to your wallet, or pay by cash or online.
No Track order button	Live tracking starts once the rider has Departed.

Contact OBIOTRACK: open a ticket under Account → Customer support, or email support@obiotrack.com.