Delivery Partner Guide

How to register, get approved, complete deliveries and get paid with the OBIOTRACK app.

Registering and getting approved

You can take orders once OBIOTRACK has approved your account and documents.

1. Install the app. Search for OBIOTRACK on the App Store or Google Play, or use the download links on the OBIOTRACK homepage.
2. Register. On the Sign In screen tap Register under Become a Delivery Partner. Enter your name, email, phone number (+234), a password and an optional referral code, then tap Sign Up. With Google or Apple sign-in, choose Delivery boy.
3. Verify email and phone. Tap Verify next to Email OTP and Mobile OTP, enter each code and tap Submit.
4. Upload documents. Tap Document verification, choose a type from Select document, tap Add document and upload a JPG, PNG or PDF. Each shows Pending, Approved or Rejected; you can replace one until it is approved.
5. Wait for approval. Until then, signing in shows Your profile is under review. Check documents any time under Profile → Verify document.
6. Choose your area. Select your State and City to receive orders there.
7. Add your vehicle. In Profile, tap Add next to Your vehicle, fill in the details and tap Save. Under Vehicle history you can add more and choose which is Active.

Doing a delivery

Open your jobs with View all orders. Tabs across the top (Pending, Assigned, Accepted, Arrived, Picked up, Departed, Delivered, Cancelled) show where each job is. The navigation icon on a card opens Google Maps to the next stop.

1. Accept the job. New jobs arrive with a sound and a notification. Tap the tick to accept or the cross to decline.
2. Go to the pickup point. When you arrive, tap Notify user.
3. Collect the parcel. Tap Pickup. Get the sender's signature, take at least one photo with Add photo, tick Is the payment collected? if you took cash, and tap Confirm pickup. Scheduled orders can only be picked up within the booked window.
4. Set off. Tap Departed. The customer can now follow you live.
5. Deliver. At the address tap Confirm delivery twice, enter the delivery time, get the receiver's signature, take a photo, tick the cash box if you collected payment, and tap Confirm delivery.
6. Can't deliver now? Tap Confirm delivery → Reschedule, give a reason and a new date.

To stop a job, open it and use Cancel order before pickup, or Cancel & return after pickup to send the parcel back. Choose a reason each time.

Earnings and payouts

Your home screen shows today's, remaining, completed and in-progress orders, total earnings, wallet balance and withdrawal requests. Use Filter to change the period and tap any tile for details.

• Earning history. Each completed order with your earning and the commission.
• Wallet. Your balance and every credit and debit.
• Withdrawals. Add Bank details first. Then Wallet → Withdraw history → Create withdraw request, enter the amount and tap Withdraw. Requests show as Requested, Approved or Declined.
• Payout Screen. Weekly reports of fares, commission, tips and payout, with a PDF statement.
• Cash orders. Always tick Is the payment collected? when you take cash, so it is recorded against the order.
• Refer & earn. Share your referral code to earn rewards.

Safety and emergencies

• Add SOS Contacts. In Profile, tap Add SOS Contacts, enter a name and phone number and tap Add. Do this before your first job.
• Send an emergency alert. In Profile, tap Emergency Alert. An alarm sounds and a 5-second countdown starts; choose the reason (road accident, harassment or threats, robbery or theft, or another life-threatening situation). The alert then goes to OBIOTRACK, and you have 5 more seconds to cancel it if it was a mistake.
• Resolve an alert. Once you are safe, tap Resolve when the app asks.

Order statuses

Help

Contact OBIOTRACK: open a ticket in the app under Customer support, or email support@obiotrack.com.